Your Experience

Your Rights and Responsibilities

As a patient of the Specialist Day Hospital you are entitled to expect:

  • An environment that provides quality health care which meets recognised standards and practices whilst conscious of your needs as an individual.
  • Confidentiality of your personal information except when information needs to be provided to another health care worker to assist in your care, when authorized by or under law, or when specifically consented to by yourself.
  • Adequate information to prepare for your procedure.
  • Consultation in the planning of your care for your say and in preparation for your discharge.
  • An explanation of your potential treatment, the possible risks, expected outcomes and significant side effects as part of informed consent by your doctor.
  • Advice on the likely out of pocket expenses which you are required to pay
  • The right to request access to your personal information through the Clinical Services Manager.

As a patient of the City West Specialist Day Hospital your responsibility is to:

  • Inform us of any medical condition, ongoing treatment or circumstance which may impact on your care whilst a patient at the Day Hospital.
  • Read and follow the guidelines, which are given to assist you in preparing for your surgery and care following your discharge.
  • Be considerate of staff and other patients.
  • Arrange for an adult to escort you home and stay with you for 24 hours following surgery under general anaesthetic.

Caring for you is what matters most to us. We appreciate your feedback on your experience at City West Specialist Day Hospital.

After your procedure, we’ll ask you to complete a satisfaction survey. If you’d like to add anything else to help us improve our care, please email us at


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